Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@pulsselab.com.

If your return is accepted, we will provide you with the necessary return instructions, including the return address and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at contacto@pulsselab.com for any return-related questions.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and certain personal care products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Gift cards are also non-returnable.

If you have any questions about whether your specific item can be returned, please contact us before sending it back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

The item must be returned in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To exercise this right, please contact us at contacto@pulsselab.com. Once your request has been accepted, we will provide you with the necessary return instructions and return address.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions regarding your refund, please contact us at contacto@pulsselab.com.